Acyan received “Special Award (Vision Promotion)” in “Best Customer Support of the Year 2024”
Improved customer satisfaction by driving inner branding.
Oct 17, 2024 Tokyo
Acyan Corporation (‘Acyan,’ Headquarters: Minato-ku, Tokyo, Representative Director and President: Akinobu Niwa) earned “The Special Award (Vision Promotion)” in “The Best Customer Support of the Year 2024”. It was hosted by the Japan Institute of Information Technology (JIIT) with an aim of enhancing corporate customer strategies and promoting and developing customer support.
This recognition is an acknowledgement of our contributions to Acyan business with enhanced customer support, which was enabled by instilling our vision internally and among our partner companies and by enhancing our inner power.
【Details of Initiative】
As telecommunication services and devices become more diverse, things are changing at an accelerating rate, such as service expansion, an increase of the number of partner companies, the level of difficulty in interacting with customers and technological innovation. In such a situation, Acyan came up with its new support vision, “Peace of mind and a better future through tech care”. And we successfully enhanced our customer support, by instilling our vision internally and among our partner companies and by improving our inner power.
To drive this initiative, we have launched a cross-sectional project in a “One Team” spirit, where people from different teams across Acyan were involved. We promoted this initiative ranging from instilling our vision to bringing the project to fruition, by engaging more than 1,400 people from 7 companies including our partner companies.
All the staff working on the service internalized the vision through “My Action Declaration.”
With “Zero downtime approach,” we achieved cost reduction by reducing hardware replacement.
We increased profit by building an environment where generative AI is utilized to allow agents to focus on customer interaction.
Click here (p.10) to find out more details on what has led to Acyan winning this award.
Acyan will continue to strive to enhance customer experience with an aim to realize our support vision, “Peace of mind and a better future through tech care.”
About “Best Customer Support of the Year
The Japan Institute of Information Technology (JIIT) established the Best Customer Support of the Year program (formerly known as ‘The Best Contact Center of the Year’) with a view to achieving the following goals: To improve productivity in customer support; to put in place effective management and system and to promote, reinforce and expand customer touchpoint. This program is intended to recognize companies etc. who have made contributions to the promotion and development of customer support and who have made outstanding contributions to business, through enhancing customer satisfaction and solving customer’s pain points by implementing innovative ideas for customer-facing support or service.
About Acyan Corporation
Asurion Group headquartered in the US, is a global technology care company, offering service to around 300 million customers in 18 countries so that they can feel comfortable with their digital life. Acyan Corporation was founded as a member of Asurion Group in 2010 in Japan. Acyan caters to many customers in Japan, offering protection for digital devices including smartphones etc. and customer engagement support tailored to each customer.
